This Privacy Policy explains how LerriFlip Team ("LerriFlip", "we", "us", or "our") collects, uses, shares, and protects information when you use the LerriFlip mobile application and related services (collectively, the "Service").
1) Who We Are
Controller/Provider: LerriFlip Team
Contact Email: sizytgefjq6617@outlook.com
2) Age Requirement (17+)
The Service is intended for users aged 17 and older. We do not knowingly collect personal information from anyone under 17. If you believe a minor under 17 has provided personal information to us, please contact us and we will take appropriate steps to delete it.
3) Information We Collect
We collect information in three ways: (A) information you provide, (B) information collected automatically, and (C) information collected with your permission.
3.1 Information you provide
- Account and profile: name, username, email address
- Customer support: the content of messages you send to us (including attachments) and related information needed to resolve your request
- Plant entries and notes: species, watering schedules, fertilization, care notes, photos, and other details you choose to store in the app
3.2 Information collected automatically
- Device and technical information: device model, operating system version, app version, language, time zone, and similar diagnostics
- Usage data and analytics: in-app interactions, feature usage, and performance metrics (aggregated or associated with a device identifier)
- Crash logs: crash reports and related diagnostic data to help us fix errors and improve stability
Cookies and similar technologies: If parts of the Service use web-based components, we may use cookies, local storage, SDKs, and similar technologies (which may include web beacons) to support login, remember preferences, prevent fraud, and understand usage. You can usually manage cookies through your device or browser settings. Some features may not work properly if cookies are disabled.
3.3 Information collected with your permission
- Location: If you allow it, we may collect your approximate or precise location. You can control location permissions in your device settings.
- Photos: If you choose to add photos to plant cards or entries, we will access photos you select (as allowed by your device permissions).
4) Photo, Face, and Biometric Information
We do not perform facial recognition, and we do not collect or process biometric identifiers (such as faceprints) for identification purposes.
If you use a feature that creates or generates a plant card image from your selected content:
- We process only the content you choose to provide for that generation.
- We do not use your photos or generated results for advertising or marketing.
- We do not use your photos or generated results to train machine learning models.
5) Optional Server-Side Content Processing (Including AI-Assisted Features)
Some plant-card creation features may include optional server-side processing (for example, assisting with layout, enhancements, or generation based on your provided text and/or images).
If you choose to use these features:
- What is processed: only the text and/or images you explicitly upload or submit for processing.
- Where it is processed: on servers controlled by LerriFlip Team.
- Sharing: we do not share the uploaded content or outputs with any third party.
- Retention: the uploaded content and generated outputs are deleted immediately after processing is completed, except where you choose to save the result locally or to your account.
- User control: you decide whether to upload content and whether to generate outputs. You can stop using these features at any time.
6) How We Use Information
- Provide and maintain the Service (including plant tracking, reminders, and account features)
- Personalize your experience and preferences
- Improve the Service, develop new features, and troubleshoot issues
- Protect the security and integrity of the Service, prevent fraud, and enforce our terms
- Provide customer support and respond to your requests
- Comply with legal obligations and respond to lawful requests
We do not sell your personal information.
7) How We Share Information
We share information only as needed and on a minimal-necessary basis:
- With your consent: for example, when you choose to share a plant card externally.
- With service providers (processors): trusted vendors may help us operate and improve the Service (hosting, analytics, crash reporting, or customer support tools) under our instructions.
- For legal reasons and protection: to comply with law, protect rights/safety, or address fraud/security/technical issues.
- Business transfers: information may be transferred as part of a merger, acquisition, or sale, subject to appropriate safeguards.
8) International Data Transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers, including Standard Contractual Clauses (SCCs) or equivalent mechanisms.
9) Data Security
We use reasonable safeguards designed to protect information, including:
- Encryption in transit and (where appropriate) at rest
- Access controls and least-privilege policies
- Regular audits and monitoring
- Backups and recovery procedures
No method of transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.
10) Data Retention
- Account information: for the duration of your account.
- Deletion: if you delete your account, we will delete or anonymize personal information within 30 days, unless a longer period is required by law.
- Usage analytics: generally retained for up to 12 months.
- Customer support: generally retained for up to 6 months after the support request is resolved.
11) Your Privacy Rights and Choices
Depending on your location, you may have rights to:
- Access and obtain a copy of your personal information
- Correct inaccurate information
- Delete your personal information
- Restrict or object to certain processing
- Withdraw consent (for example, location permission) at any time
To make a request, contact us at sizytgefjq6617@outlook.com. We will respond within 5 business days, unless a longer time is required due to complexity or legal reasons.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice within the app or by other reasonable means. The "Effective Date" indicates when this policy was last updated.
13) Contact Us
If you have questions or requests regarding privacy, contact:
LerriFlip Team
Email: sizytgefjq6617@outlook.com